Legal and Privacy

This document includes the following legal policies –

  1. General Terms and Conditions
  2. Acceptable Usage Policy
  3. Privacy Policy
  4. Modern Slavery Act
  5. Gender Pay

 

Registered office: Greengarden House c/o Ralph Trustees Ltd, 1 Hinde Street, London W1U 2AY

Registration number: 00872008

 

  1. GENERAL TERMS AND CONDITIONS

 

TERMS & CONDITIONS OF USE

Use of this website is subject to acceptance of these Terms of Use, our Privacy Policy, Copyright/Trade Mark Notices and Disclaimers as well as other notices posted on this website from time to time

JURISDICTION & APPLICABLE LAW

Our Terms of Use shall be governed by and construed in accordance with English Law and any dispute between Greengarden House and its website users will be settled by English courts.

CHANGES

Greengarden House reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time. Changes to the terms will be effective when notice of such changes is posted.

WARRANTY

Greengarden House has used the utmost care to ensure and maintain the accuracy, completeness and currency of information published on this site. We, however, take no responsibility for any errors or omission, though if notified of any we will endeavour to rectify such immediately.

USER CONDUCT

Users of this website are prohibited from –

  • disrupting, interfering or abusing any other user’s enjoyment of the site
  • obtaining unauthorised access to any part of the site that is restricted from public access
  • disrupting or interfering with the security of the site or otherwise abusing any service provided on the site or linked site

INDEMNIFICATION BY USERS

Users of the Greengarden House website agree to indemnify, defend and hold the website operators, officers, directors, employees, agents and business partners harmless from any loss, liability, claim, demand, damage or expense asserted by any third party relating to a visitor’s use of this website or breach of these terms of use.

LIMITATION OF LIABILITY

The operators of Greengarden House website will not be liable to users or any third party for any damage however caused, whether direct, indirect, incidental or consequential relating to or arising out of a visitor’s use or misuse of this website.

RELIANCE ON INFORMATION POSTED & DISCLAIMERS

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law; we exclude all liability for loss or damages direct or indirect arising from use of this site.

COPYRIGHT / TRADE MARK NOTICES

The website operator, affiliates and business partners each reserve copyright in all content that they provide to the site, including but not limited to design, text, software, drawings, graphics and other files.

No part of this website may be republished, reproduced, downloaded, displayed, distributed, posted transmitted or sold in any form or by any means in whole or in part without prior written permission of the copyright owner.

Users of this website may not reproduce and reuse for any commercial purpose whatsoever any aspect of the website content. The rights owners, therefore, retain copyright in all page headers, button icons, collection material, custom graphics and all other types of graphics used on this site and these may not be copied or imitated without the rights owners’ permission.

The trade marks, logos and service marks displayed on this site belong to the operators of this website and others who have contributed to the design of the site. The owners of the marks on this site retain exclusive rights in and to the marks. Nothing grants users the right to use, reproduce or display any of the marks without prior authorisation from Greengarden House.

 VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Detailed Terms and Conditions can be supplied on written request from our Management Office at Greengarden House, St Christopher’s Place, London W1U 1NL

 

  1. ACCEPTABLE USAGE POLICY

This acceptable use policy sets out the terms between you and us under which you may access our website www.greengardenhouse.com (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions of website use www.greengardenhouse.com is a site operated by Ralph Trustees Ltd.

PROHIBITED USES

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • In any way which breaches our terms and conditions of website use.
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horse, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms and conditions of website use.

Not to access without authority, interfere with, damage or disrupt:

  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
  • We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

CHANGES TO THE ACCEPTABLE USE POLICY

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

 

  1. PRIVACY POLICY

Greengarden House is committed to protecting and respecting your privacy. This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us be processed.  Please read the following carefully to understand our views and procedures.

For the purposes of the Data Protection Act 1998 the data controller is Ralph Trustees Limited (RTL) of 5-6 Down Street, London, W1J 7AH.

We collect personal information from visitors to this website through the use of enquiry forms and every time you email us your details. We also collect information automatically about your visit to our website which may include your IP addresses. You may also give us personal information using the internet.

We may use this information to contact you by email or other methods. This information may be used, for example, to inform you of important information relevant to your stay at Greengarden House, special promotions, price offers etc.  We may also monitor and collect the domains of visitors to our site. This information may be used for analysis and statistical purposes.

We may also collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. You may refuse to accept cookies by activating the setting on your browser, though this may mean you are unable to access certain parts of our site.

We may disclose your information to any member of our group of companies. We may also disclose your information to a third party if we are substantially acquired by that third party, and/or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. We respect your right of privacy. If you tell us that you do not wish to have this information used we will respect your wishes. If you have any requests concerning your personal information or any queries with regard to the capture, storage and use of personal information please contact our Management Office at Greengarden House, St Christopher’s Place, London W1U 1NL.

Greengarden House website may contain links to other websites. We do not endorse or accept any responsibility or liability for these other websites. Please be aware when visiting other sites that we have no control over the content of these sites. Please also ensure that you have taken precautionary measures to ensure that any downloads etc. are safe.

We will take all steps reasonably necessary to ensure that any data collected from you is treated securely and in accordance with this privacy policy. Please note that this data may be transferred, processed and stored at a destination outside the European Economic Area by our staff or staff of one of our suppliers.

Unfortunately, the transmission of information via the internet is not completely secure and while we will do our best to protect your personal data, we cannot guarantee its security. Any transmission is done at your own risk.

Any changes we make to our privacy policy in the future will be posted on this page and where appropriate notified to you by email.

By browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Material on this website is protected by copyright which is owned by Ralph Trustees Ltd. Users may view, print and download the contents for personal use only and the contents must not be used for any commercial purposes without the permission of Ralph Trustees Ltd.

 

  1. MODERN SLAVERY ACT TRANSPARENCY STATEMENT

INTRODUCTION

This is the Modern Slavery Transparency Statement of Ralph Trustees Limited (“RTL”) for the financial year ending 29th April 2018.  This statement is made pursuant to s.54(1) of the Modern Slavery Act 2015.

The Modern Slavery Act 2015 creates offences in respect of slavery, servitude, forced or compulsory labour and human trafficking (“Modern Slavery”). RTL are committed to combatting all forms of Modern Slavery.

POLICIES AND PROCEDURES

RTL have existing policies and procedures which assist in combatting Modern Slavery including: checks and verification in respect of migrant workers; core values encompassing open two-way communication that encourages reports from staff of unethical conduct; and a central register of recruitment agents and supplier contracts.

RTL has also recently taken the following steps to further enhance its policies and procedures:

  • A Modern Slavery Policy has been put in place
  • Suppliers and recruitment agencies have been issued with a copy of the Modern Slavery Policy

In the coming months, RTL intends to take additional steps including:

  • Expanding due diligence on subcontractors and suppliers
  • Modern Slavery training across the wider group

 

  1. GENDER PAY NARRATIVE

Mandatory Gender Pay Gap reporting applies to all private and voluntary sector employers in England, Wales and Scotland who have at least 250 employees as of 5 April 2017. Those organisations are required to publicly report their gender pay gap metrics on the government-sponsored website with the aim of eliminating the gender pay gap.

Ralph Trustees Ltd is a family-owned group of luxury hotels and apartments located in and around central London. Each of our establishments has its own individualism and its own sense of style and all are operated by people with a genuine passion for relaxed luxury service.

Over the past few years, we have placed emphasis on driving equality of pay within our business, and we can report that as of 5 April 2017, our mean gender pay gap stands at 9.2%, favouring males. This is well below the average gender pay gap reported by the Office for National Statistics which stands at 18.4% for 2017. Furthermore, there is 0% gap between males and females in terms of median pay.

Where we will be focusing extra attention now is on our mean gender bonus gap which stands at 33.2%, favouring males and our median gender bonus gap of 48.8% favouring males. Having undertaken a review of this, we are satisfied that there is no underlying issue here and the number is distorted by the fact that there are a relatively small number of people who receive bonuses and therefore in any one year any exceptional or one-off payments can result in a significant distortion of the percentage figure.

We continue our commitment to driving equal pay across our business, not only through our reward strategy but also through our approach to recruiting, training, developing, coaching, promoting and supporting our teams.